Superb Response Time
I recently had a variety of work performed by JB West. Today, Sunday, my neighborhood had heavy wind gusts at times over 60 MPH . There was about a 10 foot section of soffit that was ripped by the wind leading up to the highest apex of my garage (say 25 feet high). I texted Logan of the problem . He texted Tim , one of the JB West managers. When Tim arrived, he said that he was thinking about taking care of it Monday, but he could not rest knowing that it had the potential to damage other property or hurt someone walking by. He drove 45 minutes one way, on a Sunday evening, to take care of the matter that he had not even caused. I was stunned with the response and am truly appreciative of the professionalism and ownership he took with the situation. JB West should be very proud to have someone of his character on their team. If all employees reacted like Logan and Tim did tonight the world would be a happier place. Tim went the extra mile literally. He represented JB West very well and put a smile on this customers face heading into the new week. Thank you!
