Customer Satisfaction
Just wanted to post a highly positive and big thank you out to J&B West Roofing for their great work at all levels in replacing my 30 year old expansive roof and 4 skylights. The main roofing job went off without a hitch on Dec 19th. But, due to my initial purchase of the wrong Velux skylight style, that installation could not be performed during the main roofing work. Their understanding allowed me some time to get the correct style skylights, but finishing the job was then backed up against the holidays and winter weather conditions. When the weather improved and the skylight work resumed I had a few issues about their initial Velux skylight installation but I was very impressed with their concern for my total satisfaction by going all the way to completely removing and reinstalling 3 of the 4 skylights. With both the supervisor John, and my complete oversight it only took them a couple of hours to be sure I was totally satisfied. A Shout out to Brad, Brian, Chris, Joe, John, George, Greg, Caprice, and J&B’s hard working hands on crews involved with my roofing project. Wishing you all a safe and prosperous 2024!
